FAQs

How long will it take to process my order?

We know it’s exciting when you hit the ‘place order’ button. Which is why once we receive your order, we’ll print, package and ship it within 5 working days.

All orders are shipped via Royal Mail International tracked. Once your order has left our studio, you should receive it in 5-8 working days.

What size are the prints?

Our prints are currently available in three ‘A’ sizes:
A4 (210mm x 297mm)
A3 (297mm x 420mm)
A2 (420mm x 594 mm)

…and 2 square sizes
297mm x 297mm
420mm x 420mm

What is a giclée print?

All our prints are produced on professional giclée printers, which reproduce extraordinary detail and exceptional flat colour.

Giclée comes from French and translated literally means “squirt”, which in this case refers to the process by which the ink is applied to the paper. The nozzles of an inkjet printer spray a pattern of very fine drops onto the paper that later form the picture. The image is generated onto coated, archival artist’s paper using pigmented inks, which are UV resistant.

What is it printed on?

We print on the Rolls Royce of Archival Matte papers. The paper is lignum and acid-free. And it’s gorgeous – if you like paper as much as we do.

How do you package your prints?

We spent a great deal of time researching the best way to package our prints, to ensure they arrive with you in pristine condition. Due to the weight and quality of the premium paper we use, we’re unable to use cardboard tubes, as the paper memory means the print won’t lie flat after it’s been rolled. So with this in mind, all our prints are packaged in compostable bags and delivered flat, in card backed envelopes, with stiffeners.

Will the colour of the print match my screen?

We have gone to extraordinary lengths to make sure that the digital reproductions are as close as they can be to our printed reproductions, however there may be a slight difference in colour. The good news is they look even better in print.

Can you frame my print?

We can. We offer 2 preferred framing options
1– a thin black frame with an ivory mount
2 – a thin black frame with suspended print.

If you would prefer a bespoke framed option you can contact us directly via email and we can sort out your requirements separately.

My order has been damaged, what do I do?

We take the greatest care with the packaging of our prints to ensure they will arrive with you as they left us. However, we recognise on the rarest of occasions damage may occur during flight. In the unfortunate circumstance that this happens, please email us with photographs of damage to the packaging and print, and we will contact you ASAP.

My order has not arrived, what should I do?

Please allow the appropriate amount of time for your order to arrive. But if you find that you have been waiting a little longer than stated, please email us and we look into it for you.

What is your returns policy?

In the event that your print is damaged in any way upon receipt, please contact us as soon as possible. We cannot be held responsible for any damage to, discrepancies in or shortages of delivered materials unless notified within 48 hours of receipt.

If you are eligible for a refund, we will reimburse the price you have paid for the goods by means of your original payment method. Alternatively we may offer to reprint and resend the item free of charge. Please note in this instance replacements will be sent using Royal Mail First Class delivery or our courier where appropriate.

Please note it is not our policy to offer both a refund and a reprint.